Desktop / Laptop Support (O365, Win 7-10, Outlook)

Location: Boston, MA
Date Posted: 04-03-2018
Desktop / Laptop Support (O365, Win 7-10, Outlook)
Boston, MA
3 month contract  -- possible extension
hiring 3 !   Start ASAP
Send resume, rate desired (competitive is 25/hr-30/hr W2) and availability to start after offer.
time and half for overtime hours.
Qualifications and Experience:
Desktop and Laptop Support 
Windows OS and/or MAC OS - 90% Windows (7 and 10) - 10% MACs 
Office 365 and MS Exchange (a few resources that have Exchange experience is fine)
I do need some resources that would be able to travel to location outside of the hospitals so a reliable car is needed.   Mileage allowance.
Flexible with schedule. Resources may be asked to work 11-7 shift if needed
4+ yrs working in field – support, migrations, rollouts/deployment
If resource is selected,  background check performed by EGI will be required and he/she will need to complete a mandated HIPPA training (training link will be provided)
EGI technicians will perform the following types of remediation activities but are not limited to the below:
•             Receive laptops, mobile devices and other devices (as specified) at designated working areas located in MGH, BWH and DFCI
•             When necessary visit specific location of ticket “caller” for problem remediation
•             Advise new user of computer outlook policies and use when applicable.  Educate and assist all levels of staff
•             Provide end user support and remediation  for:
o                 Inability to launch outlook or other Office 365 application
o                 Office 365 licensing issues
o                 Creating/modifying/deleting email lists
o                 Access to public folders or group mailboxes
o                 Email functionality on Outlook 2016, OWA and Mobile devices
o                 Email archiving, search settings and indexing, mailbox clean-up and data restores
•                 Create and process new employee mailbox accounts, group mailboxes, distribution groups and new email addresses
•                 Support Outlook and MS Office Service Now queue; troubleshoot and resolve user’s logged issues within established turnaround time.
•                 Provide quality customer service and serve as an exemplary representative of Partners Information Systems.  On-going communication, feedback and follow-through with customers/peers are essential
Linda Winters
Technical Resource Network

Please contact me with any questions:
(w) 303-457-6969
(c)  720-253-3504
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