Technical Support Engineer 1

Location: Pottstown, PA
Date Posted: 12-11-2017
Technical Support Engineer 1
Pottstown, PA

Direct Hire no C2C
No relo
As a Managed Services Center (MSC) Tier I Engineer, you will provide our MSC and clientele with Network, Security and Systems support to maximize stability, availability, security and functionality within the production environment. As a customer-interfacing contact, you will work to solve pressing business issues and drive positive change. You will leverage technology, advance our MSC services and provide performance improvement feedback.
From strategy to fulfillment to managed services, our engineering centric solutions enable our clients to realize what it means for technology to do more.
Job Responsibilities:
Perform network/systems support in a Managed Services Center.
  • Troubleshoot, isolate and diagnose common problems network/systems problems, either alone or as part of a team
  • Resolve and manage problems immediately
  • Work in a team environment 7x24x365 with the ability to function with independent discretion during rotating shift work
  • Provide systems support functions for client end systems, which includes design, development, troubleshooting, diagnosis, and problem resolution.  Follow- through until problems are resolved.
  • Maintain current, high-level technical skills in your network field of expertise.  Keep abreast of developments in computing technology and solutions to common problems.
  • Manage projects, as assigned
Job Knowledge/Skills:
  • Experience/training on one or more of the following:
    • Cisco, Nortel, 3Com, Microsoft NT, Novel NetWare, VMware
  • Understanding of the two or more of the following routing protocols:
  • Ability to perform basic protocol analysis using a LAN analyzer
  • Understanding of WAN, LAN, interfaces, protocols and topology
  • Knowledge of WAN and LAN Concepts
  • Excellent oral and written communications skills
  • Strong troubleshooting and performance tuning skills
  • Understanding of switching concepts-VLAN, ATM
  • Experience/training on one or more of the following:
    • Router IOS-Cisco, Nortel, 3Com
    • Server NOS NetWare, NT, Unix
    • Hardware NIC, hard drive and controllers
    • WAN knowledge Frame relay, CSU/DSU, T-1 I F T1 I ATM
    • Proprietary Software CiscoWorks, Transcend, Optivity and Spectrum
    • DHCP/DNS
    • CCNA Certification
Education and Experience:
  • College degree preferred, high school diploma required
  • 2 or more years of networking experience
  • CCNA upon hire or within 6 months of employment
Linda Winters
Technical Resource Network

Please contact me with any questions:
(w) 303-457-6969
(c)  720-253-3504
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